Privacy Policy for Letters from God
Effective Date: 10/15/2024
At Letters from God, we are committed to protecting your privacy and the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you subscribe to our service.
1. Information We Collect
We collect the following information to provide our services:
• Names (Parent/Guardian and Child)
• Email Addresses
• Shipping Addresses
• Child’s Name
• Age of Child
2. Payment Information
All payment transactions are processed securely through Stripe. We do not store or have direct access to your payment information. Instead, our processor uses tokenization to securely handle your data. This means that a token is created to represent your card details, ensuring your sensitive payment information remains secure.
3. How We Use Your Information
The personal information we collect is used for the following purposes:
• To process payments
• To ship your weekly letters to the provided address
We do not use your information for any other purpose.
4. Sharing Your Information
We do not share your personal information with any third parties except for the necessary use of our payment processor and shipping services. Your data is never sold or shared with advertisers or other businesses.
5. Data Security
We take the security of your personal information seriously. Stripe employs the following security measures:
• Tokenization: Your payment information is not stored but represented by a token for future transactions.
• Secure Storage: Any customer data is stored in encrypted servers.
• Compliance: Our payment processor complies with global security standards such as PCI DSS, GDPR, and CCPA to ensure your data is handled safely.
6. Data Retention
We retain your personal information indefinitely, or until you request its deletion. This allows us to continue delivering your subscription and ensures that you can resume services without having to re-enter your information. If you wish to have your data deleted, please contact us.
7. Your Rights
You have the right to:
• Access the personal data we hold about you.
• Request the modification or deletion of your personal data.
• Opt out of receiving marketing communications at any time.
To exercise any of these rights, please contact us at Support@lettersfromgod.com
8. Children’s Privacy
As our service is aimed at children, we are COPPA compliant. We collect and process children’s information only with verified parental consent. Parents or guardians can review, modify, or delete their child’s information at any time.
9. Cookies and Tracking
We use cookies and other tracking technologies on our website to enhance user experience and analyze website performance. By using our website, you consent to our use of cookies.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we encourage you to review it regularly.
Contact Information:
For any questions or concerns regarding your privacy, please reach out to us at Support@lettersfromgod.com
Terms of Service for Letters from God
Effective Date: 10/15/2024
Welcome to Letters from God. By subscribing to our service or making a purchase, you agree to comply with the following terms and conditions. Please review these terms carefully, as they govern your use of our services.
1. Subscription and Billing
• Billing: Subscriptions are billed once per month through our payment processor, LettersFromGod Payment Processor (powered by Stripe). You will be charged automatically on a recurring basis unless you cancel your subscription.
• Renewal: Subscriptions automatically renew each month. Renewal notifications will be visible through your bank app, depending on your financial institution.
• Cancellation: You may cancel your subscription at any time. This can be done through a one-click cancellation on our website at www.LettersFromGod.com or by emailing us at Support@lettersfromgod.com. Cancellations are effective immediately.
• Refunds: All sales are final. No refunds will be provided unless explicitly authorized by the CEO. If you believe you are eligible for a refund, please contact us for consideration.
2. Shipping and Delivery
• Order Processing: Orders are finalized and processed every Friday. Once processed, shipments take approximately 4-7 business days for delivery.
• Shipping Times: We do our best to ensure timely delivery. However, we are not responsible for delays caused by external factors, including postal delays, weather, or other unforeseen circumstances.
3. Refund Policy
As a policy, all sales are final. We do not offer refunds under normal circumstances. Exceptions may be made at the discretion of the CEO. If you wish to discuss a potential refund, please contact us via email.
4. Account Management and Support
If you need assistance with your subscription or account, you may contact us by email at Support@lettersfromgod.com or manage your subscription directly through our website at www.LettersFromGod.com.
5. Content Usage
You are welcome to create content (e.g., social media posts, videos) about your experience with our letters. However, any such content must not be created for commercial sale or financial gain.
6. Intellectual Property
All content within Letters from God remains the intellectual property of the company. You may share or display the content for personal use, but selling or profiting from the content without permission is strictly prohibited.
7. Limitation of Liability
Our liability for delivery delays, errors, or issues with orders is limited to the fullest extent permitted by law. While we work diligently to hand over orders to our shipping partners in a timely manner, we cannot guarantee specific delivery times due to external factors. In the event of an error with your order, we may offer a replacement or refund. However, we are not liable for any indirect or consequential damages arising from the use or inability to use our products or services. Please contact customer support for assistance, and we will address issues in accordance with our policies and legal obligations.
8. Changes to the Service and Terms
We may update or modify these terms at any time. Any significant changes will be posted on our website or sent via email. Continued use of our service after changes are posted implies acceptance of the updated terms.
9. Governing Law
These Terms of Service are governed by the laws of the state of Illinois, without regard to its conflict of laws principles. Any disputes will be handled exclusively in the courts of Illinois.
10. Termination of Service
We reserve the right to terminate your subscription or access to the service for any reason we deem necessary. You may also cancel your subscription at any time.
Contact Information:
For any questions or concerns regarding these terms, please contact us at Support@lettersfromgod.com.
Privacy Policy for Letters from God
Effective Date: 10/15/2024
At Letters from God, we are committed to protecting your privacy and the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you subscribe to our service.
1. Information We Collect
We collect the following information to provide our services:
• Names (Parent/Guardian and Child)
• Email Addresses
• Shipping Addresses
• Child’s Name
• Age of Child
2. Payment Information
All payment transactions are processed securely through Stripe. We do not store or have direct access to your payment information. Instead, our processor uses tokenization to securely handle your data. This means that a token is created to represent your card details, ensuring your sensitive payment information remains secure.
3. How We Use Your Information
The personal information we collect is used for the following purposes:
• To process payments
• To ship your weekly letters to the provided address
We do not use your information for any other purpose.
4. Sharing Your Information
We do not share your personal information with any third parties except for the necessary use of our payment processor and shipping services. Your data is never sold or shared with advertisers or other businesses.
5. Data Security
We take the security of your personal information seriously. Which is one of the reasons we chose Stripe, they employ these following security measures:
• Tokenization: Your payment information is not stored but represented by a token for future transactions.
• Secure Storage: Any customer data is stored in encrypted servers.
• Compliance: Our payment processor complies with global security standards such as PCI DSS, GDPR, and CCPA to ensure your data is handled safely.
6. Data Retention
We retain your personal information indefinitely, or until you request its deletion. This allows us to continue delivering your subscription and ensures that you can resume services without having to re-enter your information. If you wish to have your data deleted, please contact us as we will make this as easy as possible for you.
7. Your Rights
You have the right to:
• Access the personal data we hold about you.
• Request the modification or deletion of your personal data.
• Opt out of receiving marketing communications at any time.
To exercise any of these rights, please contact us at Support@lettersfromgod.com
8. Children’s Privacy
As our service is aimed at children, we are COPPA compliant. We collect and process children’s information only with verified parental consent. Parents or guardians can review, modify, or delete their child’s information at any time.
9. Cookies and Tracking
We use cookies and other tracking technologies on our website to enhance user experience and analyze website performance. By using our website, you consent to our use of cookies.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we encourage you to review it regularly.
Contact Information:
For any questions or concerns regarding your privacy, please reach out to us at Support@lettersfromgod.com
Terms of Service for Letters from God
Effective Date: 10/15/2024
Welcome to Letters from God. By subscribing to our service or making a purchase, you agree to comply with the following terms and conditions. Please review these terms carefully, as they govern your use of our services.
1. Subscription and Billing
• Billing: Subscriptions are billed once per month through our payment processor, LettersFromGod Payment Processor (powered by Stripe). You will be charged automatically on a recurring basis unless you cancel your subscription.
• Renewal: Subscriptions automatically renew each month. Renewal notifications will be visible through your bank app, depending on your financial institution.
• Cancellation: You may cancel your subscription at any time. This can be done through a one-click cancellation on our website at www.LettersFromGod.com or by emailing us at Support@lettersfromgod.com. Cancellations are effective immediately.
• Refunds: All sales are final. No refunds will be provided unless explicitly authorized by the CEO. If you believe you are eligible for a refund, please contact us for consideration.
2. Shipping and Delivery
• Order Processing: Orders are finalized and processed every Friday. Once processed, shipments take approximately 4-7 business days for delivery.
• Shipping Times: We do our best to ensure timely delivery. However, we are not responsible for delays caused by external factors, including postal delays, weather, or other unforeseen circumstances.
3. Refund Policy
As a policy, all sales are final. We do not offer refunds under normal circumstances. Exceptions may be made at the discretion of the CEO. If you wish to discuss a potential refund, please contact us via email.
4. Account Management and Support
If you need assistance with your subscription or account, you may contact us by email at Support@lettersfromgod.com or manage your subscription directly through our website at www.LettersFromGod.com.
5. Content Usage
You are welcome to create content (e.g., social media posts, videos) about your experience with our letters. However, any such content must not be created for commercial sale or financial gain.
6. Intellectual Property
All content within Letters from God remains the intellectual property of the company. You may share or display the content for personal use, but selling or profiting from the content without permission is strictly prohibited.
7. Limitation of Liability
Our liability for delivery delays, errors, or issues with orders is limited to the fullest extent permitted by law. While we work diligently to hand over orders to our shipping partners in a timely manner, we cannot guarantee specific delivery times due to external factors. In the event of an error with your order, we may offer a replacement or refund. However, we are not liable for any indirect or consequential damages arising from the use or inability to use our products or services. Please contact customer support for assistance, and we will address issues in accordance with our policies and legal obligations.
8. Changes to the Service and Terms
We may update or modify these terms at any time. Any significant changes will be posted on our website or sent via email. Continued use of our service after changes are posted implies acceptance of the updated terms.
9. Governing Law
These Terms of Service are governed by the laws of the state of Illinois, without regard to its conflict of laws principles. Any disputes will be handled exclusively in the courts of Illinois.
10. Termination of Service
We reserve the right to terminate your subscription or access to the service for any reason we deem necessary. You may also cancel your subscription at any time.
Contact Information:
For any questions or concerns regarding these terms, please contact us at Support@lettersfromgod.com.
Letters From God